1 in 3 rely on phone ‘completely’ for social life


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The only thing not on lockdown this year it seems is the mobile phone with usage soaring and 36 per cent relying on it completely for a ‘social life’.

A study of 2,000 smartphone users found almost half have used their phone more than usual during 2020, sending more messages, making more phone calls and posting more on social media than the previous year.

Phones have also been used more for reading the news (81 per cent), online shopping (62 per cent) and dating via apps (13 per cent). Virtual activities enjoyed via handsets also included having a drink ‘together’ (17 per cent), watching a film or TV show ‘with’ others (12 per cent) and taking part in quizzes (28 per cent).

The increased use resulted in an additional 156 calls made, 104 extra social media posts shared and 364 WhatsApp messages each sent this year than in 2019.

The research, commissioned by Three Mobile, also revealed more than a third would have been bored without their mobile phone this year, while 29 per cent wouldn’t have been able to cope.

Almost a third (32 per cent) feel their handset allowed them to have a bit of normality during 2020, with 30 per cent admitting that speaking to others on the phone helped their wellbeing.

The study found 10.9 million phone users took part in virtual quizzes during lockdown, while 88.2 million messages were sent on dating apps every week while unable to actually go out on a date. And when restrictions were lighter, 9.2 million drinks were ordered at pubs and restaurants via phone apps.

A further 22 per cent have used their phones to play ‘board’ games and 24 per cent enjoyed the trend of watching TikTok videos. Many kept track of their health on their phone, with 18 per cent analysing their sleep, 12 per cent using mindfulness apps and 16 per cent measuring their heart rate.

More than a third of phone users (35 per cent) also tracked their daily step count.

But women were proven to be more health-conscious than men, with twice the number of females using their phones for exercise. When it came to homeschooling, more than half of mums admitted they searched online for answers to their kids’ work – while only two-fifths of dads did so.

It also emerged more than a quarter of those polled made more time to speak to people via their phone than they usually would.

Phones were also used to take an average of 19 photos a week during 2020, with 12 per cent capturing their work from home set up and 15 per cent documenting their DIY jobs.

Says Three’s spokesperson, Aislinn O’Conner:

“Our report truly reflects the mood of the nation this year and proves how now, more than ever, our mobiles are far more than just the ability to simply to make and receive calls and texts.

“They have been a lifeline for many and helped to keep our spirits high at times where we’ve needed it most.”

To see Three’s full MyPhone 2020 Report visit https://www.threemediacentre.co.uk/

What people used their smartphone for in 2020:

  1. Texting
  2. Reading the news
  3. Personal phone calls
  4. Using WhatsApp
  5. Watching YouTube videos
  6. Online shopping
  7. Reading social channel news feeds
  8. Posting on Facebook
  9. Liking other people’s posts on social media
  10. Having video calls
  11. Work phone calls
  12. Ordering food in a restaurant/cafe via an app
  13. Tracking their daily step count
  14. Posting on Instagram
  15. Searching for jobs
  16. Posting on Twitter
  17. Watching TikTok videos
  18. Ordering drinks in a pub via an app
  19. Played ‘board’ games e.g. Scrabble Go
  20. Using LinkedIn

Chris Price


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